Stress Management

MANAGING CONFLICT

Conflict management plan - LEAD

A = ACCEPT IT

The fact is that no matter what you say, the player will disagree with your point of view, now is the time to break the conversation:

"The decision has been made so let's all get on with the game"
or
"My job is difficult too but I am doing my best"

D = DISCUSSION OVER

Nothing further can be gained by you and your colleague having a protracted disagreement between yourselves and players