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MANAGING CONFLICT

Successful umpires are generally very good people managers

When watching cricket on the television or in a live situation, viewers will notice how well the top-level umpires manage situations that arise during a match. Successful umpires at all levels in the game, should learn to communicate with players and officials and manage the match to the highest possible level. This management will include applying the Laws impartially, being approachable by the players and allowing the match to proceed smoothly

The key is effective communication with the players

Players have become more aggressive on the field of play and the successful umpires will have learnt to remain calm under the pressure of constant appealing. They should be able to weigh up the evidence quickly and respond to the actions of the players in a calm and sometimes, good-humoured manner

Resolving conflict is the key to controlling a match

The handling of conflict situations requires special people management skills. Problems may arise on the field between 2 or more players or between a player and an umpire

Players on the field may be upset by an umpire's decision - a bowler is annoyed because the umpire did not give the striker out or the striker is annoyed because the umpire did give him out!!

The umpire will require common sense to deal with the unexpected event, rain interruption, or an awkward player who will not accept a decision.

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