Stress Management

MANAGING CONFLICT

Conflict management involves acquiring skills related to conflict resolution

Self-awareness about conflict situations - you should be aware of the body language of players and try to anticipate possible conflict and meet with your colleague who may have noticed the developing situation

Conflict communication skills can be learnt by watching more experienced umpires dealing with situations on the field or by watching TV. Your local umpiring association may have a training session on the subject of conflict, if not, ask a question at your next open meeting

Unresolved conflict can lead to aggression - never ignore a conflict situation hoping it will go away. Act with your colleague straightaway and you will probably prevent more aggressive conflict

Establish a structure of thought and behaviour processes for the management of conflict in match situations - use the mnemonic LEAD