People & Self management

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COMMUNICATION

Body language
    Everything you do must not only be intentional, it must look intentional
    Never show lack of interest in the match or your duties
    Don't stand with hands in pockets
    Try to indicate to the players that you are enjoying umpiring the match
    When appropriate, share a humorous moment with the players
    Answer all appeals in the same tone of voice and with the same body language
Eye contact
    When giving a batter out, look him in the eye
    When saying Not out, look the bowler (or appropriate fielder) in the eye
    When confronting the captain, do not look away from him

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